Seivane » Store » Returns

•	The return will be notified by email to the obradoiro@seivane.es, email address, or by telephone on (+34) 981 676 656 in the 7 working days following receipt of the goods.
•	The goods will be returned in its original packaging with all its components and accessories and a copy of the receipt. Incomplete or damaged goods will be rejected.
•	The customer will be responsible for all charges relating to the return of the goods to our headquarters.
•	The cost of the goods (once delivery charges for the initial shipping have been discounted) will be refunded to the client within a maximum of 30 working days of the return of the goods to our headquarters.
•	Obradoiro de Gaitas Seivane S.L. will not accept the return of gaitas or Key Changing kits as these are made to customer specifications. Article 45, section b) of the ‘Ley de Ordenación del Comercio Minorista 47/2002’ establishes: Article 45. Exceptions to the right of waiver. Barring agreement to the contrary, the laid out in the preceding article will not apply to the following contracts: b) Contracts for the supply of goods prepared according to the specifications of the consumer or clearly personalised or which, by their nature, cannot be returned or may deteriorate or expire quickly.

Both gaitas and Key Changing kits are protected by the Seivane Guarantee:

A careful selection of wood and other materials which make them up, as well as the skill and experience of the craftsmen that make them, allow the instruments of the Obradoiro de Gaitas Seivane to offer the assurance to its user that one has a product of the highest quality in his/her hands.

•	The Obradoiro de Gaitas Seivane guarantees, for a period of two years, all of its instruments against any manufacturing defect or hidden blemish in its components.
•	This guarantee applies from the purchase date, where the instrument has been used normally and does not cover breaks or damage caused by misuse, carelessness or through lack of maintenance of the instrument.
•	Any instrument that has been retouched, interfered with or mechanised on its interior or exterior, by non authorised individuals outside the installations of the Obradoiro de Gaitas Seivane, is expressly excluded from this guarantee.
•	This guarantee does not cover the components considered as consumables, such as chanter reeds, lubricants or cleaning products applied, with the exception of the Seipal drone reeds which enjoy from the guarantee’s benefits.
•	The Obradoiro de Gaitas Seivane will respond, if required, to this guarantee in its own installations, repairing the affected instrument free of charge or replacing it for an equivalent should this be necessary.
•	The Obradoiro de Gaitas Seivane reserves the right to provide or not provide technical or maintenance services, even outside of the guarantee, for those instruments that have been manipulated with malice or ulterior motives.